Refund policy

Returns:

Our 30-day return policy allows you to request a return within 30 days of receiving your item.

To be eligible for a refund, items must be unused, in their original condition and packaging. For issues with incorrect, damaged, or defective, please refer to the Damages & Issues drop down.

Once we receive and inspect your return, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at orders@mitchellsnutrition.com

To begin a return, please contact us at orders@mitchellsnutrition.com

Please note, items sent back without prior return authorisation will not be accepted.

Return shipping costs are the customer’s responsibility. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note: If you purchased your Mitchells Nutrition products from a third-party retailer, you will need to contact them directly and abide by their return and refund policy.

Damages and Issues:

We are sorry for the inconvenience!

If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Please email orders@mitchellsnutrition.com with your order number and a photo of what you have received and we will get it resolved for your as quickly as possible.

Please note: If you purchased your Mitchells Nutrition products from a third-party retailer, you will need to contact them directly and abide by their return and refund policy.

Exchanges:

If you would like an exchange, the quickest way is to return the item you have. Once we receive and approve the return, we’ll notify you by email, allowing you to request a replacement item of equal value or pay the difference if selecting a higher-priced item.

Please note: If you purchased your Mitchells Nutrition products from a third-party retailer, you will need to contact them directly and abide by their exchange policy.

Unclaimed Orders:

Customers are responsible for monitoring tracking and being available for delivery. If a delivery cannot be completed, it will be held at the local post office or relevant centre for 5–10 business days, depending on location and postal service. If unclaimed, orders returned to us are not eligible for a refund or replacement.

For any questions regarding returns, please contact us at orders@mitchellsnutrition.com